DragonBot Ticket Close Hang
Context DragonBot is a customer-support ticket bot for a purchasing-agent business on Discord, written with discord.py. A customer opens a ticket, which is a private channel visible only to the customer and staff. Every status change renames the channel to {type}-{id:04d}-{status}, so staff can see the status from the channel list. Closing a ticket sets the status to CLOSED, exports the conversation with DiscordChatExporter, posts the transcript to an archive channel, and DMs the customer a feedback form. What Happened After a staff member confirmed closing a ticket, the bot sometimes sat on 「正在生成頻道紀錄以及傳送回饋單給顧客…」 for up to 10 minutes before the after-close buttons appeared. The owner reported it too. ...